Refund policy

Return & Refund Policy

We want you to be happy with your purchase, and if something goes wrong with your order, we want to help make it right.

Made-to-order products

Our products are made to order specifically for each purchase. Because of this, we generally do not accept returns or exchanges simply because a customer changes their mind, orders the wrong size or color, or no longer wants the item.

We strongly encourage customers to review product descriptions, sizing information, colors, and other product details carefully before placing an order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us at hello@the-lionheart-company.com as soon as possible.

To help us resolve the issue, we may ask you to provide photographs of the product and its packaging. Please keep the item and packaging until we have reviewed the issue and provided further instructions.

When an issue is confirmed, we will work with our fulfillment provider to determine the appropriate resolution, which may include a replacement or refund.

Please do not send an item back to us unless we have specifically instructed you to do so. Because our products are fulfilled through a print-on-demand provider, returning an item without prior authorization may delay the resolution of your issue.

Order issues and delivery problems

If your order is lost, significantly delayed, returned to sender, or otherwise encounters a delivery problem, please contact us at hello@the-lionheart-company.com. We will review the circumstances and work with our fulfillment provider and/or shipping carrier to determine the appropriate resolution.

If an order cannot be delivered because an incorrect or incomplete shipping address was provided at checkout, the available resolution may be limited. We will do our best to assist when possible, but additional shipping or replacement costs may apply when the original address was entered incorrectly.

Order cancellations

Because our products are made to order, cancellation requests should be submitted as soon as possible after placing an order. Once an order has entered production, cancellation may no longer be possible.

If you need to request a cancellation, please contact hello@the-lionheart-company.com immediately. A cancellation request is not guaranteed until we confirm that it has been successfully canceled.

Refunds

When a refund is approved, the refund will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Questions or concerns

We understand that problems sometimes happen. If you have a concern about your order that is not specifically addressed above, please contact us at hello@the-lionheart-company.com. We will review the situation and do our best to find a fair resolution.

Nothing in this policy is intended to limit any rights or remedies that you may have under applicable law.